How Our Legal Terms Apply to Your Account
When you open an account with us, you enter into a direct agreement that covers how you use the platform, how transactions are processed and what data we hold. Your payment methods — DANA, OVO, GoPay — are subject to both our internal transaction policy and
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the terms set by those wallet providers. We do not override their limits or verification steps; we operate alongside them. If a deposit via OVO is flagged for review, that review sits with OVO first and our team second. For GoPay and DANA, the same applies.
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We retain transaction records in line with our standard data retention schedule, which you can request a copy of at any time by contacting our support team. Your account is personal and non-transferable. Any activity logged under your account ID is considered yours unless you report
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a dispute in writing within the window stated in our terms. Access to features and markets depends on the region your account is registered to and whether local law in that region currently permits it. We update these conditions when regulatory or operational requirements change, and
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we notify you via the contact details held on your account.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.